Veronica L. Jackson
1234 Main Street, Everywhere, CA 12345
(210) 345-6789 – [email protected]
___________________________________________________________________

Purpose
Seeking technician, quality assurance, or quality control position leveraging my laboratory experience and biology and/or chemistry background.


Education
2009BA Biology; Chemistry minor.  Whatsamata U, Everywhere, CA. GPA:3.2; GPA: 3.8 in                              major degree field.

2010Continuing education with 12 credits toward Teacher Certification &                  Masters in Education.  Whatsamata U, Everywhere, CA.  GPA: 4.0


Employment Experience
May 2009 – Current, Sacramento Animal Hospital (SAH), Sacramento, CA
Veterinary Technician (70%).  Required: multitasking, teamwork, problem solving, attention to detail.
  • Assist doctors in examination rooms and during surgeries.  Monitor vital statistics, ready operating instruments; post operation:  Monitor/assist animal recovery after anesthesia.
  • Prep and run diagnostic tests:  Collect and read urine samples, prepare and test blood samples.
  • Prepare medication for patients. Examples:  Formulate suspensions, quantify pills.
  • Log controlled substances.
Office Administrator (30%).  Required: empathetic listening, multitasking, integrity, organizing, teamwork
  • Answer phone calls to handle client questions and concerns.
  • Prepare invoices, keep patient records, schedule appointments.
Achievement:  The only cross-trained employee:  Excel at working as both a Veterinary Technician and an Office Administrator.  Highly flexible.

January 2008 – December 2010, Family Video, Sacramento, CA
Customer Service Representative.  Required: integrity, multitasking, teamwork, attention to detail.
  • Answered phone calls, questions and concerns.
  • Maintained excellent cash handling skills.
  • Exceeded monthly personal sales goals.
  • Processed and received shipments from Home Office, VPD, and other stores.
  • Inventoried stock daily.
Achievement:  Consistently in top 20% in sales.

May – December 2008, Balance and Wellness Center, Sacramento, CA
Physical Therapy Intern.  Required: teamwork, empathetic listening
  • Aided in patient rehabilitation by demonstrating and assisting in different exercises.
  • Maintained and updated patient records.
Acquired knowledge through experience for topic for Senior Thesis

May 2006 – January 2008, Petco, Kenosha, WI
Small Animal Specialist/Small Animals Department.  Required: attention to detail, planning, problem solving, teamwork
  • Maintained the Animal “Wellness” Room:  Responsible for medicating all ill animals and dispensing food and clean water.
  • Monitor and refresh every animal’s habitat.
  • Answered phone calls to handle customer questions and concerns.  Examples:  Health, diet, safety, and pest control.
  • Maintained excellent cash handling skills.
  • Responsible for stocking all merchandise in every department.


Skills
  • Laboratory Skills:  NMR, GC, gel electrophoresis, HPLC, sterilization methods, calibrations, error statistics, maximizing product yields, ecology field observations, report writing.  Four years of varied laboratory experience through coursework.
  • Computer Skills:  Microsoft Word, Excel, PowerPoint, Windows Media, Windows 7/Vista/ XP/2000/98/95, Apple Operating Systems, and SPSS.
  • Multi-tasking, planning, problem-solving, attention to detail, empathetic listening, integrity, and organizing.
  • Customer service and interface, cash handling, sales, processing, shipping, invoicing, and billing.


Awards, Honors, and Interests
  • Flame Leadership Award (Fall 2005). Selected as top 2% of class to participate in the Whatsamata U Leadership Program.  After intensive training and experience modules, received award.
  • Beta Beta Beta (National Biology Honorary Society)
  • Alpha Chi Omega (National Social Sorority; philanthropy of reducing domestic violence).
  • Pi Delta Chi (Local Service Project Organization).  Multi-year commitment to serve on a minimum of 20 community service projects per year. Examples:  AIDS Gala, food for homeless, Relay for Life, Arthritis Foundation event.
  • Everywhere Chamber Orchestra (Violinist, first chair)


References
  • D. Smart, Ph.D.:  Assistant Professor of Biology, Whatsamata U.
            (012) 987-6543,  Email- [email protected]
  • Etc.

VERONICA L. JACKSON
1234 MAIN STREET, EVERYWHERE, CA 12345•
(210) 345-6789 • [email protected]

Seeking technician position leveraging my laboratory experience and biology and/or chemistry background.

EDUCATION

2009BA Biology; Chemistry minor.  Whatsamata U, Everywhere, CA.   3.2 GPA

2010Continuing education with 12 credits toward Teacher Certification &                    Master’s in Education.  Whatsamata U, Everywhere, CA.   4.0 GPA

EMPLOYMENT EXPERIENCE

May 2009 - Current, Sacramento Animal Hospital (SAH), Sacramento, CA
Vet Technician
  • Assisting Doctors in rooms and during surgeries.
  • Preparing Medications for Patients.
  • Formulating Suspensions, Quantifying Pills.
  • Collecting and Reading Urine Samples.
  • Preparing and Testing Blood Samples.
Receptionist
  • Answering Phone Calls, Questions, and Concerns.
  • Patient Billing.
  • Record Keeping.
  • Responsible for Scheduling Appointments Appropriately.

January 2008 - December 2010, Family Video, Sacramento, CA

Customer Service Rep 
  • Answered Phone Calls, Questions and Concerns.
  • Maintained Excellent Cash Handling Skills and High Sales Goals.  Consistently Top 20% in the Company in Sales.
  • Processed and Received Shipments from Home Office, VPD, and Other Stores.
  • Organized and Maintained the Store’s Appearance.
  • Key-holder.
  • Inventoried Stock Daily.

May 2006 - January 2008
Petco, Sacramento, CA
Cashier/Small Animals Department
  • Small Animals Specialist.
  • Answered Phone Calls, Questions, and Concerns.
  • Maintained Excellent Cash Handling Skills.
  • Maintained The “Wellness” Room:  Responsible for medicating all ill animals and dispersing food and clean water.
  • Responsible for the upkeep of every animal’s habitat.
  • Accountable for Stocking All Merchandise in Every Department.


SKILLS

  • Computer Skills: Microsoft Word, Excel, PowerPoint, Windows Media, Windows Vista, XP, 95/97, Apple Operating Systems, and SPSS.
  • Four years of varied laboratory experience through courses taken at Whatsamata U.
  • Excellent Customer Service, Cash Handling, Organization, Sales, Processing, Shipping, Invoicing and Billing.

HONORS, AWARDS, AND INTERESTS
  • Beta Beta Beta (National Biology Honorary Society)
  • Flame Leadership Award (Fall 2005)
  • Pi Delta Chi (Local Service Project Organization)
  • Everywhere Chamber Orchestra (Violinist)
  • Alpha Chi Omega (National Social Sorority)

REFERENCES
  • D. Smart, Ph.D.:  Assistant Professor of Biology, Whatsamata, U. (012) 987-6543, email  [email protected]
  • Etc.