Veronica L. Jackson
1234 Main Street, Everywhere, CA 12345
___________________________________________________________________
Seeking technician, quality assurance, or quality control position leveraging my laboratory experience and biology and/or chemistry background.
2009
BA Biology; Chemistry minor. Whatsamata U, Everywhere, CA. GPA:3.2; GPA: 3.8 in major degree field.
2010
Continuing education with 12 credits toward Teacher Certification &
Masters in Education. Whatsamata U, Everywhere, CA. GPA: 4.0
May 2009 – Current, Sacramento Animal Hospital (SAH), Sacramento, CA
Veterinary Technician (70%). Required: multitasking, teamwork, problem solving, attention to detail.
- Assist doctors in examination rooms and during surgeries. Monitor vital statistics, ready operating instruments; post operation: Monitor/assist animal recovery after anesthesia.
- Prep and run diagnostic tests: Collect and read urine samples, prepare and test blood samples.
- Prepare medication for patients. Examples: Formulate suspensions, quantify pills.
- Log controlled substances.
Office Administrator (30%). Required: empathetic listening, multitasking, integrity, organizing, teamwork
- Answer phone calls to handle client questions and concerns.
- Prepare invoices, keep patient records, schedule appointments.
Achievement: The only cross-trained employee: Excel at working as both a Veterinary Technician and an Office Administrator. Highly flexible.
January 2008 – December 2010, Family Video, Sacramento, CA
Customer Service Representative. Required: integrity, multitasking, teamwork, attention to detail.
- Answered phone calls, questions and concerns.
- Maintained excellent cash handling skills.
- Exceeded monthly personal sales goals.
- Processed and received shipments from Home Office, VPD, and other stores.
Achievement: Consistently in top 20% in sales.
May – December 2008, Balance and Wellness Center, Sacramento, CA
Physical Therapy Intern. Required: teamwork, empathetic listening
- Aided in patient rehabilitation by demonstrating and assisting in different exercises.
- Maintained and updated patient records.
Acquired knowledge through experience for topic for Senior Thesis
May 2006 – January 2008, Petco, Kenosha, WI
Small Animal Specialist/Small Animals Department. Required: attention to detail, planning, problem solving, teamwork
- Maintained the Animal “Wellness” Room: Responsible for medicating all ill animals and dispensing food and clean water.
- Monitor and refresh every animal’s habitat.
- Answered phone calls to handle customer questions and concerns. Examples: Health, diet, safety, and pest control.
- Maintained excellent cash handling skills.
- Responsible for stocking all merchandise in every department.
- Laboratory Skills: NMR, GC, gel electrophoresis, HPLC, sterilization methods, calibrations, error statistics, maximizing product yields, ecology field observations, report writing. Four years of varied laboratory experience through coursework.
- Computer Skills: Microsoft Word, Excel, PowerPoint, Windows Media, Windows 7/Vista/ XP/2000/98/95, Apple Operating Systems, and SPSS.
- Multi-tasking, planning, problem-solving, attention to detail, empathetic listening, integrity, and organizing.
- Customer service and interface, cash handling, sales, processing, shipping, invoicing, and billing.
Awards, Honors, and Interests







- Flame Leadership Award (Fall 2005). Selected as top 2% of class to participate in the Whatsamata U Leadership Program. After intensive training and experience modules, received award.
- Beta Beta Beta (National Biology Honorary Society)
- Alpha Chi Omega (National Social Sorority; philanthropy of reducing domestic violence).
- Pi Delta Chi (Local Service Project Organization). Multi-year commitment to serve on a minimum of 20 community service projects per year. Examples: AIDS Gala, food for homeless, Relay for Life, Arthritis Foundation event.
- Everywhere Chamber Orchestra (Violinist, first chair)
- D. Smart, Ph.D.: Assistant Professor of Biology, Whatsamata U.
VERONICA L. JACKSON
1234 MAIN STREET, EVERYWHERE, CA 12345•
Seeking technician position leveraging my laboratory experience and biology and/or chemistry background.
2009
BA Biology; Chemistry minor. Whatsamata U, Everywhere, CA. 3.2 GPA


2010
Continuing education with 12 credits toward Teacher Certification & 



Master’s in Education. Whatsamata U, Everywhere, CA. 4.0 GPA
May 2009 - Current, Sacramento Animal Hospital (SAH), Sacramento, CA
Vet Technician
- Assisting Doctors in rooms and during surgeries.
- Preparing Medications for Patients.
- Formulating Suspensions, Quantifying Pills.
- Collecting and Reading Urine Samples.
- Preparing and Testing Blood Samples.
Receptionist
- Answering Phone Calls, Questions, and Concerns.
- Responsible for Scheduling Appointments Appropriately.
January 2008 - December 2010, Family Video, Sacramento, CA
Customer Service Rep
- Answered Phone Calls, Questions and Concerns.
- Maintained Excellent Cash Handling Skills and High Sales Goals. Consistently Top 20% in the Company in Sales.
- Processed and Received Shipments from Home Office, VPD, and Other Stores.
- Organized and Maintained the Store’s Appearance.
May 2006 - January 2008
Petco, Sacramento, CA
Cashier/Small Animals Department
- Small Animals Specialist.
- Answered Phone Calls, Questions, and Concerns.
- Maintained Excellent Cash Handling Skills.
- Maintained The “Wellness” Room: Responsible for medicating all ill animals and dispersing food and clean water.
- Responsible for the upkeep of every animal’s habitat.
- Accountable for Stocking All Merchandise in Every Department.
- Computer Skills: Microsoft Word, Excel, PowerPoint, Windows Media, Windows Vista, XP, 95/97, Apple Operating Systems, and SPSS.
- Four years of varied laboratory experience through courses taken at Whatsamata U.
- Excellent Customer Service, Cash Handling, Organization, Sales, Processing, Shipping, Invoicing and Billing.
HONORS, AWARDS, AND INTERESTS
















- Beta Beta Beta (National Biology Honorary Society)
- Flame Leadership Award (Fall 2005)
- Pi Delta Chi (Local Service Project Organization)
- Everywhere Chamber Orchestra (Violinist)
- Alpha Chi Omega (National Social Sorority)
- D. Smart, Ph.D.: Assistant Professor of Biology, Whatsamata, U. (012) 987-6543, email [email protected]